Can you tell me about your editions?
Peter Nitsch offers collectable and affordable high quality prints from his major series – at a price point perfect for any collector.
Either available as limited edition prints (24 numbered prints), with signed certificate of authenticity included or as genuine limited edition prints (black edition, 6 numbered prints), framed, with handwritten signature and signed certificate of authenticity included.
What sizes do you offer?
All images are available in two sizes: A4 and A3. Bigger sizes are available upon request, depending on the series.
What about shipping costs?
DHL is used with a flat rate for shipping (with tracking number) up to 5 kg.
I have a question about my order. How can I contact you?
Email at firstname.lastname@example.org and include your order number. I and my team will get back to you as quickly as we can—we respond to most emails within 24 hours during the business week!
How soon will I get my print?
The production time for print orders to dispatch is about 4-5 days. Total time to receipt of your order is the production time PLUS delivery time. Time to dispatch/collection for orders involving mounting is 5 working days, for orders involving framing is 10 working days.
Another email will be sent out to you when your order has been dispatched, which will contain tracking details for your order.
Should you have any questions in the meantime, please write an email and your enquiry will be dealt swiftly during office hours, Mon-Fri 9am to 5pm.
Where do you ship?
Prints will be shipped around the world.
A note for international collectors: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and I cannot be responsible for additional customs, duties, or fees that may be applied by your country’s custom department.
What payment methods are accepted?
PayPal and direct bank/wire transfers are accepted. If you pay via PayPal you can pay with your credit card if you don’t have a PayPal account. Every information about credit card is handled by PayPal.
If you want to play safe you can pay via bank/wire transfer. Your order will not be shipped until the funds have cleared in our account.
Is PayPal safe for buyers?
Nothing is completely risk-free—glitches and data breaches are possible anywhere. But PayPal is a reputable company with enough security and consumer protection in place to keep you relatively safe online.
Data security: PayPal’s website is secure and encrypted. It uses industry-standard security features. As long as you have a secure connection to the legitimate PayPal site, any information you exchange is hidden from prying eyes..
Orders and Returns
What if my package was returned to sender?
If your print is returned due to unclaimed or incorrect address, we can ship it back out to you, no problem. However, you will need to pay for shipping.
What’s your return policy?
All prints are handmade and therefore sales are final, however you have the right to cancel your order within 14 days of purchase.
If your print arrives damaged, please contact me and my team at email@example.com within 14 days of delivery. We will get another print out to you ASAP. You may be asked to provide photographs of damage. You will be entitled to a full refund, including delivery charges, within 30 days of your cancellation notification. It’s strongly recommended that you use recorded or special delivery for returned goods, as it is unable to refund items, which are lost in the post. All goods shall remain your responsibility until we receive them.